Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in its original packaging and in the same condition in which you received it. You’ll also need your receipt or proof of purchase.

To start a return, please contact us at hello@boralumiere.co.uk If your return is accepted, we’ll provide instructions explaining how and where to send your parcel. Items returned without first requesting a return may not be accepted.

Customers are responsible for return postage costs when cancelling or changing their mind. If an item is faulty, damaged or incorrect, Bora Lumière will cover the reasonable cost of returning it.

You can always contact us for any return question at hello@boralumiere.co.uk 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom-made or personalised products and gift cards cannot be returned unless they are faulty or not as described. Please contact us if you have questions about a particular item. This does not affect your statutory rights

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

United Kingdom 14 day cooling off period
Notwithstanding the above, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return, please contact us at mariaconcheets@yahoo.co.uk.